Privacy Policy

At NovaFly LLC ("we," "our," or "us"), protecting your privacy is a responsibility we take seriously. This Privacy Policy ("Policy") explains what personal information we gather, why we gather it, and how it is handled. It applies only to data collected directly through our platforms and services. We recommend reading it in full before using our products.

1. What Information We Gather

Your personal information may be collected at various points during your use of our services — for example, when registering an account, setting up a device, syncing records, or reaching out to our team. Below is an overview of what we may collect:

• Profile and Contact Details: Information you provide to identify yourself and stay in touch with us, such as your name, email address, phone number, and account credentials.
• Hardware and Device Data: Technical specifications of the equipment you use, including serial numbers, screen resolution, and browser details.
• Location Data: When you choose to upload activity logs or flight records, the geographic coordinates tied to those records will be collected.
• Usage and Performance Data: Behavioral data generated during your use of the App and related hardware, such as how features are used, error events, and performance diagnostics.
• Customer Support Records: Any information exchanged between you and our support team, including messages and attachments submitted through service requests.

2. How We Use the Information We Collect

The data we collect serves the following purposes:

• Delivering Our Services: To operate, maintain, and provide the full range of features included in our App and hardware products.
• Customer Communication: To address your questions, respond to support requests, and send you relevant updates about your account or orders.
• Regulatory Compliance: To satisfy applicable legal requirements, including obligations such as maintaining up-to-date geo-fencing data on your device.
• Product Development: Aggregated usage data helps us identify trends, resolve issues, and make ongoing improvements to our services.

3. How We Share Your Information

We do not sell your personal information. We may, however, disclose it in the following situations:

• Third-Party Vendors: Certain service partners assist us in delivering our services — including infrastructure, cloud storage, and mapping providers. They receive only the data necessary to perform those functions.
• Regulatory and Legal Obligations: Where required by law or regulation, device and location data may be disclosed to relevant authorities or third parties in the vicinity of your operations.
• Statistical Analysis: Non-identifiable, aggregated data may be shared with analytics partners to help us better understand how our services are used.

4. Policy on Minors

Our products and services are designed for adult users. We do not knowingly gather personal data from anyone under the age of 13, and we encourage parents and guardians to monitor their children's use of digital services. If you believe a minor has submitted information through our platform, please contact us so we can address it promptly.

5. How We Protect Your Data

We maintain a range of safeguards — technical, administrative, and physical — to guard against unauthorized access, loss, or misuse of your personal information. Our security practices are reviewed and updated regularly to address evolving risks.

6. Your Privacy Rights

Subject to the laws applicable in your jurisdiction, you may have the right to review, update, or request deletion of your personal data, and to ask us to limit certain types of processing. Requests may be submitted by you or your authorized representative in accordance with local requirements. We will respond in a timely manner as required by law.

7. How Long We Keep Your Data

We hold your personal information for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet our legal and regulatory obligations. Once that period has passed, your data will be securely removed or anonymized.

8. Cross-Border Data Processing

Because we operate globally, your personal information may be stored or processed outside of your home country — including locations where our affiliates, partners, or service providers maintain operations. We take steps to ensure that appropriate protections apply wherever your data is handled.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices or applicable law. The most current version will always be available through our App and website. We encourage you to check back periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@novafly.com
• By phone: +1 (213) 258-7910
• By mail: NovaFly LLC, 2108 N ST STE N, Sacramento, CA 95816, United States